Who’s Listening: Handbook of the Listening Activity

Who’s Listening? is a specialist text in transactional analysis that focuses on the role of the listener in interpersonal communication. Ernst examines listening as an active process, shaped by ego states and observable behaviours. He argues that listening can reflect Parent, Adult, or Child modes, and that body language and posture often reveal the listener’s internal stance.

Ernst’s analysis offers detailed insight into the dynamics of listening, including how listeners participate in psychological games and how their nonverbal cues influence the speaker. His exploration of ulterior listening and physical signals—such as head tilts or eye movements—adds a nuanced layer to traditional coaching approaches to presence and attention.

Although more academic in tone, the book provides a thought-provoking perspective on listening as a co-creative act. Coaches familiar with TA will find this work deepens their understanding of supervision, client dynamics, and reflective practice.

It is a niche but valuable contribution to coaching communication.

Key Takeaways:
1. Understanding the listener’s ego state and its effect on interactions
2. Recognising physical cues that signal listening intention and quality
3. Applying TA principles to improve coaching presence and engagement