The Complete Facilitator’s Handbook

The Complete Facilitator’s Handbook is a comprehensive guide for anyone leading group learning or change. Heron outlines six dimensions of facilitation—Planning, Meaning, Confronting, Feeling, Structuring, Valuing—and three modes of facilitation: Hierarchical, Cooperative, and Autonomous. Together, these provide a map for designing and adapting group interventions.

The book emphasises the facilitator’s responsibility to support whole-person learning and empower participants. It covers everything from decision-making and managing group dynamics to designing participatory processes. Heron’s model encourages facilitators to shift modes according to group maturity and purpose.

Detailed and practical, the book is structured for both learning and reference. It is an invaluable resource for coaches, trainers, and organisational facilitators who work with groups and seek to balance structure with autonomy and participation.

Key Takeaways:
1. Facilitating with flexibility across six dimensions of group experience
2. Adapting between directive, collaborative, and self-directed styles
3. Empowering participants through participatory and reflective learning/p>